How do I place an order?
We try to make the ordering process as simple as possible. There are 3 ways you can order:
1. Complete our online order form
2. Fill out our PDF order form and fax or mail it back to us.
Please note: Text for program should be provided by email. If you want us to typeset the text there is a typesetting fee. When typing your program text you do not need to worry about tabs, spaces or formatting, we just need the text. You can provide by email in the message body of the email or as an attached word file.
When can I expect my first proof?
After a rough draft has been completed, a proof will be faxed or sent in PDF format by e-mail for approval. Please allow 5-10 BUSINESS days from the date all information is received.
PLEASE NOTE: Proof delivery times may be longer if you have submitted your program information on or after the "due by" date listed on our website as orders are normally processed on a first come first served basis - you are "getting in line" behind customers who have placed earlier orders. Keep in mind we will never take a job we cannot fulfill - once your proof has been processed and sent to you the rest of the process goes pretty quickly - the PROOF stage is usually that longest part of the process.
How long does it take to receive an order from the time I place my order?
Depending on our current workload, you can receive your programs or invitations within 2-6 weeks after ordering. The breakdown is as follows and all times are approximate. Some orders may be done faster or slower depending on the quantity ordered and the complexity of the job:
Week 1 (Days 1 - 10):
You place your order and get a confirmation. Initial proofs take 5-10 BUSINESS days. We take a $50 non-refundable deposit to begin work and order any cards or papers needs for your job.
Week 2 (Days 7-14):
The proofing process - - back and forth with you on minor tweaks and changes. This generally takes 1 day to about a week depending on how much information you might still be waiting for (songs, readings, correct spelling of names, etc).
Week 3 (Days 14 - 19):
We sent out a printed mockup or sample of your program or invitation. At this point, you?re asked to make any changes or corrections which may have been missed on your initial proof or give us the final approval for printing.
Week 4 & 5 (Days 20-30):
You review the final PDF proof (if there were changes on the mock-up) and okay it. Final printing is normally done the same day. However, for Thermography and Letterpress, add an additional week. Assembly takes approximately 2 days for programs and 5 days for invitations. Your order is then shipped upon completion - via FedEx Ground (or expedited, for an additional fee). A tracking number is sent out to you for your convenience.
Can I get a photo-ready copy and print my own programs?
Are there additional or hidden fees?
The only fees we charge are specified on the pricing page and vary according to the information you want included on your program.
What forms of payment do you accept?
We accept all forms of payment (all major credit cards, personal checks and money orders) Credit card orders can be placed over the phone or using our Online Secure Server. Online orders can also be handled via PayPal's secure payment page (www.paypal.com) the email address to send PayPal payments to is email@example.com. You can mail checks to the address listed on the contact page.
I need my programs tomorrow! Is this possible?
In some cases expedited service is available. Please contact us for options.
Do you provide programs in other languages?
With regards to payment, am I obligated once I email the request or once I give the go ahead for final printing?
When is payment due?
I know I want a program, but I won't have some of the information I want to have included until closer to the wedding - can I still get a program in time?
We understand that you may not have all the information you give your guests as far ahead as 3-6 weeks, and sometimes wedding parties change at the last minute, we suggest you fill out an order form and contact us in this case, we can layout your program except for the missing elements to be added later and you will not have to pay the $35 rush fee.
I need my program in 2 weeks, will I be charged the $50 rush fee?
I OK'd the proof you sent me as a final product, but now I need to add or change some more information to the program that either you or I missed. Can I do that?
Can I use a graphic or font that you do not have on your lists?
Do you offer color programs?
Yes, color ink can be added for an additional fee to any of our programs.
Do you have a question we haven't answered here?
Please contact us, we strive to keep our website up to date!